Wealth of Advice, Swale House, Mandale Business Park, Durham, DH1 1TH
Core Duties & Responsibilities
• Deal effectively with queries from clients and other parties
• Answer overflow calls & log communications
• To liaise with clients and arrange appointments with financial advisers
• Preparing Valuation packs, including performance valuation/ charges reports to be given to clients in review meetings
• To process client files after meetings and ensure that meeting notes are typed up.
• To ensure that activities are set up from tasks outlined in meeting notes and passing to relevant members of staff
• To ensure that all documentation required for clients are saved in IO and kept up to date e.g. fact find, Risk, ID etc.
• To ensure that fact finds are typed up and that all information is correct and up to date, by liaising with the adviser
• To support paraplanners/advisers by submitting any new business, including chasing new business and resolving any issues
• Processing of fund switches, withdrawals and top up business
• To support the admin function with any other tasks as necessary
• To process estate planning Trusts & maintain log
• To process Wills & arrange storage
• To process & support clients with Power of Attorney for Health & Financials
Key Skills
• Understanding of the Financial Planning process
• Ability to achieve agreed outcomes without supervision
• Prioritise and plan own workload
• Detailed and accurate
• Articulate
• Excellent interpersonal skills, both written and verbal
• Ability to multitask and prioritise effectively
• Good IT skills
• Ability to work independently and in a team
IT Skills
• Fully competent in desktop applications (proficient in Microsoft Word, Excel and Outlook)
• Intelliflo is our back office system – experience preferred but not essential – training offered.
Personal Skills
• Communication: Ability to communicate effectively both verbally and in writing, and to deal with individuals at all levels
• Team working: Ability to contribute as part of a team, and deal with individuals at all levels within the business
• Professional integrity: The strength of character to explain a professional point while having empathy with a client
• Relations with others: The personal qualities and skills that promote open and constructive relations with colleagues and clients
• Flexibility: The flexibility for and commitment to continual service development and improvement
• Financial Services Experience necessary – Specific experience in providing Administration support for an IFA
• Financial Planning qualification are not essential, but preferred.
Wealth of Advice are authorised and regulated by the Financial Conduct Authority, reference number 563909. This website is for information purposes only and is not personal advice.
We are committed to providing products and service of the very highest standards. If you feel that we haven't lived up to your expectations in any way, however, we would like to know so we can put things right for you. If you have a complaint, make sure you contact us directly. Accordingly, we will do all we can to resolve your complaint by the end of the next business day. However, if we can't do this, we will write to you within five working days to tell you what we have done to resolve the problem, or acknowledge your complaint and let you know when you can expect a full response. Furthermore, if we haven't issued our response within eight weeks from the date you first raised your complaint, or if you're dissatisfied with our response, you can ask the Financial Ombudsman Service - www.financial-ombudsman.org.uk - for an independent review. The Financial Ombudsman Service will only consider your complaint once you've tried to resolve it with us, so please take up your concerns with us first and we'll do all we can to help.
Wealth of Advice Ltd is a company registered in England and Wales, company number 07709624.
VAT Number: GB131946515